Second Mountain FAQ
General Questions
What is Second Mountain?
Second Mountain is a platform that provides users with access to investment opportunities, including comprehensive ai powered copy trading on Binance and Bybit. At SecondMountain we are building the self-custodial infrastructure of finance on the internet. Our ecosystem is designed to empower users with full control over their assets, leveraging centralized & decentralized technologies to ensure security, transparency, and financial sovereignty help users simplify their trading experience by offering structured strategies and seamless onboarding.
How do I get started?
You can get started by signing up on our platform and following the onboarding steps provided in our guides. Our team is available to assist you if needed.
Is Second Mountain safe to use?
Yes, we prioritize security by working only with reputable exchanges and implementing proper risk management measures. However, all trading carries risk, and users should only invest what they can afford to lose.
Does Second Mountain manage my funds?
No, your funds remain in your own exchange account (Binance or Bybit). You have full control, and we do not have access to your funds.
What fees does Second Mountain charge?
We charge a flat fee of 10% on successful trades.
Copy Trading on Binance and Bybit
What is copy trading?
Copy trading allows you to replicate the trades of experienced traders automatically. When they make a trade, your account does the same, removing the need for manual trading.
How do I set up copy trading?
You can follow our detailed guides for setting up copy trading on Binance and Bybit. Make sure to complete all onboarding steps, including whitelisting where required.
Do I need to complete the onboarding process every time?
No, once you are whitelisted and set up, you should be able to continue copy trading without repeating the onboarding process—unless you unsubscribe from the service.
What should I do if my copy trading option is locked?
If your copy trading feature is locked after a session, please ensure you are still subscribed. If the issue persists, contact support with your Bybit or Binance UID for assistance.
Can I use a mobile app for copy trading?
Yes, but some email links may direct you to a web browser instead of the mobile app. If this happens, sign in via the web first, then follow the instructions to complete the process.
How are stop-loss levels set?
Stop-loss levels are predefined based on strategy parameters. However, we continuously review these settings to balance risk management with optimal trade performance.
How do I get notifications for taking profits?
Currently, notifications are not automatic, but we are working on improving this feature. For now, it’s recommended to monitor trades manually.
How can the copy trading fund be improved?
We are actively working on refining our trading strategies to optimize performance while managing risks effectively.
Why do I need to accept a whitelist invite via email?
Some exchanges require additional verification steps for security and compliance. This step ensures that only approved users can access copy trading services.
What is the verification process for new users?
The verification process depends on the exchange used. We are exploring ways to speed up verification and make the process smoother for users.
For Beginners & Non-Crypto Users
I’m new to crypto—can I still use Second Mountain?
Absolutely! Second Mountain is designed for all experience levels. We provide beginner-friendly guides and support to help you get started with investing and copy trading.
Do I need to buy crypto before I can start?
Yes, you will need some cryptocurrency (like USDT or SOL) to participate in copy trading. Our guides will walk you through the process of buying and transferring crypto securely.
What is copy trading in simple terms?
Copy trading lets you automatically follow and replicate the trades of experienced traders. If they buy or sell, your account does the same, making it easier for beginners to trade without deep market knowledge.
Is my money safe with copy trading?
Copy trading carries risk, like all investments. However, we only work with reputable exchanges like Binance and Bybit. We also provide risk management strategies to help protect your funds.
How do I fund my account if I’ve never used crypto before?
You can fund your account by buying crypto through an exchange using your debit/credit card or bank transfer. We recommend using reputable exchanges such as Binance or Bybit, and we have guides to assist you through the process.
Can I withdraw my money anytime?
Yes! You have full control over your funds and can withdraw them from the exchange whenever you choose.
What’s the best way to store my crypto safely?
We recommend using a secure wallet, such as a hardware wallet or a reputable platform like Binance or Bybit who we support, to store your funds safely. Avoid sharing your login details or private keys with anyone.